Customer Executive


JDA is looking for a tenured Customer Executive (Account Executive) to sell JDA’s software and services into the CPG/Food & Beverage sectors. Previous supply chain management sales experience at the enterprise-level ($1B+ annual revenue) highly desirable. This is a remote/virtual based position with geographic focus in the Southeastern United States. The role will have a combination of existing clients and net-new targets.

Primary Duties and Responsibilities

  • Develop and execute territory and customer-specific account plans to achieve assigned LOB revenue (software, services, education, …) and customer satisfaction targets.
  • Intimately understand customers’ industry drivers, growth pillars, strategic initiatives, and technology landscape.
  • Lead all sales cycle motions: prospecting, qualification, RF response, demonstrations/presentations, value-based proposal delivery, negotiation, and contract execution.
  • Leverage full breadth of JDA supporting resources – Solution Engineering, Value Engineering, Industry Experts, Product Marketing, Analyst Relations, Reference Marketing, Customer Success, Alliance Partners – to execute and enrich sales strategies.
  • Follow established protocol to ensure customers efficiently, transparently, and fluidly transition from Sales to Client Success.
  • Collaborate with JDA virtual teams (Product, Marketing, Client Success, Industries, Alliances, etc.) to promote JDA strategies and innovations within the customer base.
  • Monitor, understand, and appropriately syndicate competitive intelligence.
  • Point of contact for customer service issues and escalations.
  • Pro-active partner engagement and development.
  • Consistently maintain reliable pipeline and forecast data.
  • Maintain accurate and current CRM data (Salesforce).


  • 7+ years enterprise software sales or pre-sales experience; multiple deals > $1M; SaaS solution selling a plus.
  • ERP, SCM, and/or CPG-Food & Beverage domain expertise.
  • Continuous learning mindset.
  • Proven quota-attaining track record.
  • Experience in a team-based selling environment.
  • Exceptional presentation, listening, communication, and negotiation skills.
  • Bachelor’s degree; equivalent experience also considered.